Casa Bustamante Hotel Boutique Cartagena, Cartagena

I absolutely loved my stay at this hotel. The rooms were spacious and very comfortable with both A/C and an overhead fan, making it such a pleasant experience. The service was top-notch, with staff always smiling and ready to assist. The location was fantastic, just a short walk to the old city and the beach. The dining was lovely, and the staff even went above and beyond to help when I fell ill during my stay. Such a caring touch! The facilities were also great, especially the pool and seating area which offered a peaceful retreat.

My stay at this hotel was wonderful! The rooms, kept immaculately clean by Miss Alma, were very clean, extremely big, and comfortable with an equally spacious bathroom. The antique decor in the public areas and the room added a touch of charm. The service was lovely, with friendly and helpful staff. The location, just a 10-minute walk to the old city, was perfect for exploring. The dining experience, with made-to-order fresh breakfast served in a courtyard, was the perfect way to start the day.

Upon arrival, the hotel surprised me with a small room that had a very limited view from a tiny patio surrounded by high walls. Unfortunately, the initial smell was quite unpleasant, impacting my stay. However, the service was exceptional, with staff always smiling, joking, and showing genuine concern for my well-being. The location was a mix of positives and negatives, being near the Walled City but lacking amenities in the immediate surroundings. The dining experience featured fresh and flavorful options but could benefit from more variety. Overall, the hotel offered a memorable stay with some room for improvement.